Customer Charter

We are committed to providing you, our customer, with an excellent service. This charter sets out the standards of service you are entitled to expect from us.

Mission Statement

"To enrich Irish society by supporting the growth of a competitive and sustainable tourism industry and increasing access to, and participation in sport, the arts and culture"

Telephone Enquiries
Written Communications
Personal Callers
Our Website
The Provision of Information
Equal Status Policy
Service in Irish Language
Evaluating our commitment to our customers
Feedback
Freedom of Information
Help us to help you
Office of the Ombudsman

Location
Contact Us
Other Useful Contacts

To view the Customer Charter in full (English)

For details on how the commitments and standards set out in the Customer Charter and other customer service enhancements will be delivered by the Department, please see our Quality Customer Service Action Plan 2008-2010.