Telephone Enquiries
We will be available to answer your calls during normal office hours (9:15am - 1:00pm and 2:15pm - 5:30pm Monday to Friday [5:15pm on Friday). Our aim is to answer at least 90% of calls within 15 seconds, be courteous, identify ourselves and our area of work, be helpful and provide you with clear and accurate information - if we cannot provide an immediate answer, take details and call you back at an agreed time. We will only connect callers to voicemail when the person they wish to speak with is unavailable, and we will aim to respond to voicemail messages within one working day.