Written Communications
We will acknowledge all written communications (letter, email, fax) within 5 working days of receipt, and provide a definitive reply to at least 95% within 20 working days (excluding "write-in" campaigns). In cases where there is going to be a delay, we will send you an interim reply explaining the position before the 20-day period expires. Our staff will provide you with full contact details and a reference number (where applicable).